FAQ

Can I find your product in stores?

Not currently but you can order directly from our main page

How do I know when my order ships?

We'll email you a notification as soon as the product ships.

When will my order arrive?

Once you have received a shipping confirmation mail, typical shipping times are 2-5 days for UK,US and Canada, 5-10 days for the EU and, 5-15 days for the rest of the world. Unfortunately, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.

I'm having trouble getting my system tuned can you help?

Certainly, please be sure to carefully read our installation instructions first.  If you are still having trouble e-mail support@oneupcomponents.com for further assistance.

I am a dealer/OEM and would like to buy your products.  Who should I contact?

Currently we are only selling consumer direct and are not looking for distributors, dealers, or internet re-sellers at this point but we will keep you in mind for the future.  If you are interested let us know at info@oneupcomponents.com and we will keep you on file for the future.

Will this sprocket chew up my freehub body?

No our 40T/42T sprockets will not chew up your freehub body.  They have similar engagement as an XX1 cassette.

Will this work with a 9SP cassette, chain or RD?

No, it is not compatible with 9 speed systems.

Will this work with an 11SP cassette, chain or RD?

No, it is not compatible with 11 speed systems.

Can I choose to replace a different sprocket on the Cassette?

You can take out any loose cog you want with the exception of the 11T and 13T (because they interact together).  We recommend the 17T for 2 reasons:- It exists as a loose cog on all approved cassettes- Its removal results in the lowest percentage jump between adjacent gears.

Where is OneUp based?

We're a North American company, based in that place with the all the trees and the mountains. You know the one!

Where are your products manufactured?

Designed in North America, made in TW.