OneUp Shipping & Tracking Information

Fulfilment Overview

Every order to the U.S is packed and shipped by our team of riders at our headquarters in Squamish BC Canada. Orders are packed with maximum care and minimal waste.


Shipping Time Estimates

USPS Ground: 7-9 business days 

FedEx & UPS Ground: 5-7 business days

FedEx Express: 3 days business days


Shipping Notes & FAQ

  1. All orders arrive duties paid.

  2. Orders confirmed by 10 AM PST generally ship on the same day. Express orders receive priority, resulting in same-day shipment in the majority of cases.

  3. Orders placed after 10 AM PST on Fridays, will ship the following Monday in the majority of cases.

  4. All orders to P.O boxes need to be shipped with USPS.

  5. OneUp is closed and does not ship on BC Holidays


Tracking your Order

Check the tracking number link in the shipping confirmation order we sent you - Search your inbox for "Get Stoked - Your OneUp order #XXXX is on the way [Tracking number attached]"

Please note, tracking numbers may take up to 24hrs to become activated once you receive your shipping confirmation email.


Changing or Cancelling your Order

We try and ship out your OneUp order fast, so if you need to request a change/cancellation, reply to your order confirmation email adding URGENT to the subject line along with your request and we will do our best to catch it before it ships.

If your order has already shipped we cannot change or cancel the order. Click here for Return instructions.