OneUp Components Privacy Policy

Effective Date: August 6, 2025

Last Updated: August 6, 2025

1. Overview

OneUp Components (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you visit our website or interact with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the EU General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. What We Do with Your Information

We collect personal information when you:

• Purchase products or services
• Create an account
• Subscribe to our communications
• Contact us for support
• Browse our website

Types of personal information we collect include: name, address, and contact details; payment and transaction information (processed securely via third parties); IP address and device/browser details; and order history and preferences.

We use this information to process orders and payments; deliver products and services; communicate about orders and support requests; send marketing (with your consent); improve our site and services; and comply with legal requirements.

3. Consent and Withdrawal

By providing personal information for a transaction, you consent to its collection and use for that purpose. If we require it for another purpose (e.g., marketing), we will request your explicit consent.

You may withdraw consent at any time by contacting security@oneupcomponents.com or using the unsubscribe link in marketing emails.

4. Disclosure of Your Information

We may disclose your personal information if required by law; to comply with legal processes or enforce our terms; to prevent or respond to security incidents, fraud, or unlawful activity; or to trusted service providers who assist in delivering our services.

5. Third-Party Services and International Transfers

We use trusted third-party service providers to host our e-commerce platform, process payments, provide shipping services, manage customer support, send marketing communications, store files, and operate our business systems.

Some providers may be located outside your home country. This means your personal information may be transferred to, stored in, or accessed from countries such as Canada, the United States, member states of the European Union, and the United Kingdom. Where such transfers occur, we implement appropriate safeguards (e.g., contractual clauses) in accordance with applicable privacy laws.

6. Security Measures

We use industry-standard safeguards—such as encryption, secure access controls, and regular security assessments—to protect your personal data. While no system is completely secure, we follow recognized best practices to safeguard your information.

7. Cookie Policy (Detailed)

We use cookies and similar technologies (“cookies”) to improve your browsing experience, provide essential functionality, and analyse how our website is used. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

A. Essential Cookies

• Purpose: Required for the website to function (e.g., shopping cart, secure login, fraud prevention).
• Examples: Session cookies to maintain your session; cart cookies to store cart contents between visits.
• Duration: Session-based or up to 2 weeks.

B. Performance & Analytics Cookies

• Purpose: Help us understand how visitors interact with the site so we can improve performance and usability.
• Examples: Visit counters for traffic measurement; analytics tools to track navigation patterns.
• Duration: Up to 2 years.

C. Functional Cookies

• Purpose: Remember your preferences (e.g., currency, language, location) and personalise your experience.
• Duration: Session-based or persistent depending on setting.

D. Marketing & Advertising Cookies

• Purpose: Deliver relevant ads and measure campaign performance (e.g., social media pixels, advertising platform cookies for remarketing).
• Duration: Varies from session-based to 2 years.

Third-Party Cookies

Some cookies are placed by third-party services we use (e-commerce, analytics, advertising, and marketing platforms). These third parties may process your data outside of Canada, the EU, and the UK. Where required, we use appropriate safeguards.

Managing Your Cookie Preferences

• On our site: Manage or withdraw consent for non-essential cookies via our cookie banner or settings link in the site footer.
• In your browser: Most browsers allow you to block or delete cookies. See www.allaboutcookies.org for guidance.
• Advertising cookies: You can adjust your ad preferences here:
  • Google Ads Settings
  • Facebook Ad Preferences

8. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

9. Your Rights

You have the right to access the personal data we hold about you, request corrections or deletions, object to certain processing activities, and withdraw consent where processing is based on consent. To exercise these rights, contact security@oneupcomponents.com.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this policy or how your personal information is handled, contact:

Privacy Compliance Officer
Email: security@oneupcomponents.com